Question 1

How do I register my child for the student care?

Accepted Answer

Parents/guardians who are interested in enrolling their child/ward in the student care program can register through the following mean(s):
 
Online registration

Parents/guardians are to submit individual application for each child/ward.

Question 2

What are the selection criteria?

Accepted Answer

In the event that the school-based SCC is oversubscribed, admission will be prioritized based on the needs of the students, which could include factors such as family circumstances, younger students, students in need of financial assistance, and other needs as deemed necessary by the school.

Question 3

Who makes the final decision on the enrollment of student care?

Accepted Answer

The operator will work closely with the school management to allocate the student care places based on the above selection criteria.

Question 4

When do I make the rest of the payment after I am awarded a place in the student care?

Accepted Answer

We will contact all successful applicants at a later date to come down to make the rest of the payment and purchase the centre’s T-shirt.

Question 5

Is it compulsory to buy and wear Student Care Centre’s T-shirt?

Accepted Answer

Please find below the following reasons for students to wear the Student Care Centre’s T-shirt:
 
After a long day in school, it is important for the students to change into a clean shirt for hygiene purpose. Parent can allow your child to take a shower too.
We value the safety of your child dearly. We will be collaborating with the school to ensure that no student wearing the centre T-shirt is allowed to leave the school premises without parents’ pre-authorisation arrangement.
When we bring students to excursion in an external environment, it is important to ensure quick recognition for the safety of every child under our care. At times, we may organize combined excursion which involves more than 500 students. Your child's safety is our major concern.
It is also important for students to feel a sense of belonging when they are at the centre. In doing so, students will find it easier to adapt to the centre.
During holidays, it is important for school security officers and school duty personnel to be able to identify Student Care students from other students.
Each student will be required to purchase a minimum of 2 Student Care Centre's T-shirt.

Question 6

Will you be providing assessment books in the Student Care?

Accepted Answer

No.
We are providing a holistic education for all students in the Student Care programme.
We hope parents can understand that other than academic revision, your child will also need different activities to develop socio-emotionally and physically.
In addition, we hope to give all students a venue to relax, enjoy and recharge so that they can focus better in their studies.
Studies have shown that if a student continues to study in an uninteresting and stressful environment, he/she will not fare well in examinations.

Question 7

Why is it compulsory to attend enrichment programme?

Accepted Answer

As required by MOE guidelines in student care tender
For the student care programme, the Supplier must include the following:
 
Daily:
One (1) hour of “Study-Time” every school day for students to complete homework and/or conduct self-revision with supervision.
 
Weekly:
At least two (2) hours of activity every week that would develop students’ character and values in line with the school vision, mission and values.
At least two (2) hours of outdoor activities every week.
At least two (2) hours of enrichment programmes/activities every week.

Question 8

What happens if my child cannot finish his/her school homework within the allocated time?

Accepted Answer

The centre can allocate up to 2 hours for the child to complete his/her homework.
If your child cannot finish his/her homework persistently, we will contact you to discuss solutions to resolve the issue.

Question 9

Where will my child be eating lunch?

Accepted Answer

There are some tables reserved in the school canteen for Student Care students to take their lunch. All students will queue up to collect their meals from our friendly staff.

Question 10

Where will my child be having the tea break?

Accepted Answer

Canteen

Question 11

How do I know what food is my child having?

Accepted Answer

The Student Care Centre will leverage an App called Parents’ Relationship Management System to communicate with parents. Food menu will be posted to the App.

Question 12

Late Penalty Charge

Accepted Answer

As additional cost is incurred when the Student Care Centre staff work overtime beyond 7.00 pm, we regret to inform you that we have implemented the following charges for late fetching of students based on the school clock.

All late penalty charges collected will be used to pay overtime fees to the Student Care Centre staff

Question 13

Withdrawal Procedure

Accepted Answer

Withdrawal
Withdrawal form should be submitted no later than the 5th day of the month. Verbal notification will not be considered.

For example:
    a) Notice date: 1-5 October, the last day of attendance of the child will be 31st October.
         You will be required to pay SCC fees for the month of October.

b) Notice date: 6-31 October, the last day of attendance of the child will be 30th November.
         You will be required to pay SCC fees for the month of October and November.

Withdrawal before June/ December Holidays
Students who withdraw just before the June and December holiday period are not allowed to enrol in the SCC again within a period of 3 months from their last day at the SCC. Should you wish to enrol your child again within less than 3 months, you will be required to make payment for the preceding month(s).

For example:
    Notice Date: 1-5 November 2024
    Last day of Attendance: 30 November 2024
    
    a) Re-enrolment date: 1 January 2025
         Fees to be made: December 2024
   
    b) Re-enrolment date: 1 February 2025
         Fees to be made: December 2024, January 2025

c) Re-enrolment date: 1 March 2025
         Fees to be made: March 2025 onwards

Question 14

What can I do if I have other questions?

Accepted Answer

You can email your questions to us directly at feedbackrvps@aceatwork.com.sg
Alternatively, you can contact us at 6966 7590.

Student Care @ River Valley Primary School
Registrations are open!

How can we help?

How do I register my child for the student care?

What are the selection criteria?

Who makes the final decision on the enrollment of student care?

When do I make the rest of the payment after I am awarded a place in the student care?

Is it compulsory to buy and wear Student Care Centre’s T-shirt?

Will you be providing assessment books in the Student Care?

Why is it compulsory to attend enrichment programme?

What happens if my child cannot finish his/her school homework within the allocated time?

Where will my child be eating lunch?

Where will my child be having the tea break?

How do I know what food is my child having?

Late Penalty Charge

Withdrawal Procedure

What can I do if I have other questions?

Student Care @ River Valley Primary School Registrations are open!

How can we help?

How do I register my child for the student care?

What are the selection criteria?

Who makes the final decision on the enrollment of student care?

When do I make the rest of the payment after I am awarded a place in the student care?

Is it compulsory to buy and wear Student Care Centre’s T-shirt?

Will you be providing assessment books in the Student Care?

Why is it compulsory to attend enrichment programme?

What happens if my child cannot finish his/her school homework within the allocated time?

Where will my child be eating lunch?

Where will my child be having the tea break?

How do I know what food is my child having?

Late Penalty Charge

Withdrawal Procedure

What can I do if I have other questions?

Student Care @ River Valley Primary School
Registrations are open!